Cisco E-Service Training/E-Learning programme

The E-Service Training/E-Learning program provides user-friendly, just-in-time, and effective product training to Cisco Third Party Maintainer (TPM) Field Engineers in supporting Cisco SMARTnet Onsite Services.
E-Service Training Offerings E-Learning services.

E-Learning
Receive specialized training on product and technology concepts and applications via Internet and CD.

VHO: Visual Hands-on
Access step-by-step instruction on hardware identification, remedial, and maintenance tasks supported with photographs, images, audio, and video.

E-Lab
Access real Cisco equipment remotely to train and refresh skills. E-Lab is now a U.S. patented application.

ESTQ:E-Service Training Qualification Exam
When an individual successfully completes an E-Service Training Qualification exam, their results are recorded in E-Service Training database system which allows them to view/print a Commendation letter and a Certificate of Completion form.

COMPASS

COMPASS: Provide detailed instructions for performing on-site upgrade and remedial services for Cisco products.

FLA: Frequent Learner Award
Earn Amazon.com gift cards for your participation in E-Service Training.

Introduction
A variety of training programs and resources are available through authorized Cisco sources.

Training From Cisco Learning Partners
Find information about and search for courses from Cisco Learning Partners, the only source of authorized Cisco training.

Cisco 360 Learning Program for CCIE
The Cisco 360 Learning Program is a blended learning solution incorporating advanced skills assessments, targeted learning modules and hands-on practice labs to accelerate expert-level competency.

Cisco Learning Network
The Cisco Learning Network gives Cisco customers, partners, and Cisco employees the opportunity to collaborate and share knowledge, training, mentoring, and support as they develop their careers through Cisco certifications. This community will allow users to interact, collaborate, learn, mentor, and prepare for certification exams through Discussion forums, Blogs, Video Interviews, Wikis, Other Web 2.0 technologies.

Cisco on Cisco Technology Seminar Series
The Cisco IT team addresses many of the same challenges you address every day. Learn how Cisco deploys its own products by viewing Cisco on Cisco online technology seminars.

Cisco Networking Academy
Our comprehensive, global e-learning program offers students an opportunity to pursue IT curricula through online instructor-led training and hands-on laboratory exercises. Learn more about the program, how to get involved, the Career Connection, how we are addressing the digital divide, and more.

Cisco Academy of Digital Signage
This global qualification program teaches media professionals how to create and optimize content for digital signage.

Learning Credits
Cisco Learning Credits are a purchase method for authorized training redeemable with Cisco Learning Partners and for subscription to the Cisco Learning Connection. Learning Credits can be added to your purchase order when ordering Cisco products. These credits provide convenient access to high quality, authorized training. Using Cisco Learning Credits, you can purchase training at the same time as you purchase hardware, software and other services for an integrated network solution.

Technical Staff Development from Cisco Advanced Services
CA comprehensive approach to staff development and training can greatly improve a company's success and increase its competitive advantage. Cisco Advanced Services' complete approach includes customized learning plans, formal education, and access to expert knowledge.

Using the Technical Support and Documentation Website
Get information about online seminars offered by Cisco Technical Support and other tools that can help you find critical technical documentation and online tools to help you troubleshoot issues, enhance your networking skills, and support your networks.

Partner Education Connection
The primary learning source for channel partners to receive fast, accessible training solutions in a variety of formats.

Cisco E-Service Training
Find training designed specifically for engineers who deliver on-site services for Cisco products, Cisco Partner TAC Engineers and Cisco Third Party Maintainer Field Engineers (TPM FE). The available training includes online e-learning, remote access E-Lab on real Cisco equipment, Visual Hands-on (VHO) step-by-step instruction on hardware configuration tasks supported with photographs, audio, and video, Cisco On-line Maintenance Procedures and Support System (COMPASS) detailed instructions for performing on-site upgrade and remedial services for Cisco products, and Virtual Talk Sessions (VTS) with class instructors for addressing questions on line.

Electro Static Discharge (ESD) Training Program
This program covers the basic concepts of ESD, proper precautionary measures required to avoid electronic damage to sensitive electronic components, proper handling techniques and use of personal grounding devices, and how to control ESD by working in ESD protected workstations and ESD protected work areas. Good luck, more will be posted. Next week.